Complaint Redressal System

Complaint Redressal System

  1. Level 1 :

    All the clients having complaint regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at to ensure timely recording and recognition of the grievance, the respective executive shall revert within 11 working days with respect to redressal of such complaint.

  2. Level 2 :

    If the client still wants to escalate the complaint, he/she can approach at Compliance manager have the authority to redress the complaint in the best possible manner. He shall reply the client within 5 working days.

  3. Level 3 :

    In case the client is still not satisfied he/she can escalate the matter with the highest authority person director of the company at He shall reply the client within 2 working days.

  4. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint are considered at next level.